Privacy Policy

What FrameNotes does

FrameNotes converts short videos into reviewable notes by extracting key images, transcribing audio through the configured speech provider, and generating downloadable outputs such as HTML, Markdown, DOCX, and bundled Markdown packages.

Information we process

When you upload a video, the service processes the video file, task settings, generated keyframes, transcript segments, timestamps, and output files needed to complete the conversion. We also record limited operational metadata such as job status, duration, selected transcription provider, failure category, and optional feedback.

Source videos and generated files

Source videos and generated files are stored in per-job server directories to complete the conversion and make downloads available. They are not intended to be permanent user content storage. The current beta does not publish a guaranteed automatic deletion timetable; files may be removed as part of routine operational cleanup or storage maintenance. Download important results promptly and do not upload confidential, regulated, or highly sensitive material during the beta.

Analytics and feedback

FrameNotes may use privacy-conscious analytics to understand page visits, feature usage, conversion success, errors, and product feedback. Analytics do not include uploaded video content or local upload filenames. For product metrics, the site stores a random anonymous browser ID and a temporary visit ID so page visits and repeated tasks can be counted without identifying a person. Referring page and campaign parameters may also be recorded to understand how visitors find FrameNotes. Feedback you choose to submit may be reviewed to improve the product.

Third-party providers

Video processing may rely on hosting, transcription, analytics, DNS, and deployment providers. Audio transcription is performed by the configured ASR provider, such as Xunfei or another provider enabled by the operator. Those providers may process audio or derived data as required to provide their service.

Payments are processed by PayPal, which receives payment and billing information under its own privacy policy. FrameNotes stores order references and payment status to deliver paid credits and manage subscriptions. We do not store full payment-card details.

Accounts and free allowance

Sign-in uses Supabase Auth with a 6-digit code sent to your email. FrameNotes stores your account identifier, email, conversion history and usage allowance. An essential signed cookie connects guest conversions with the same browser; signing in merges that usage into your account. Signing out does not reset the allowance. We use keyed hashes of network addresses for request limits, rather than treating an IP address as a person.

Optional session analytics

When enabled, Microsoft Clarity helps us understand interactions with the site. Upload and result content is marked for masking, including filenames, screenshots and transcript text. Authentication callback and sign-in pages are excluded. Conversion and export events do not include video content, email addresses or payment details. Microsoft may collect personal data from visitors to this site and use it as described in the Microsoft Privacy Statement. You can opt out of Clarity by disabling cookies in your browser.

Removal requests

To request removal of a generated job result or ask privacy questions, contact contact@framenotes.org. Include the job ID or result URL when available so the request can be handled accurately.